Privacy Policy

At Coin Casino, we respect your privacy and take the protection of your personal data seriously. When you register, make transactions, or contact support, you share information with us, and we handle it securely, responsibly, and in line with applicable data protection rules. This Privacy Policy explains what we collect, how we use it, and what options you have.

Please read this policy carefully so you understand how your information is handled while using Coin Casino.

Data Processing

Coin Casino processes personal data to provide access to casino games and related services, keep the platform secure, prevent fraud, and meet legal and regulatory obligations (including responsible gambling and anti-money laundering requirements).

By using Coin Casino, you agree to this Privacy Policy. We may update it from time to time to reflect changes in legal requirements or the way our services operate. If updates are made, the latest version will apply from the time it is published, and continued use of the site will be treated as acceptance of the updated policy.

Collection of Information

We collect different types of information depending on how you use Coin Casino. This may include:

Registration and account details: information you provide when creating an account, such as your name, date of birth, address, email, phone number, and login credentials.
Communication information: details shared when you contact our support team, including emails, chat transcripts, and other support requests.
Transaction information: deposits, withdrawals, payment or wallet details (where relevant), and records required for accounting, dispute handling, and compliance.
Site usage information: data about how you use the website, such as visited pages, session activity, IP address, browser type, device details, and technical logs.
Verification and compliance documents: information needed for identity checks, age verification, payment verification, and regulatory compliance, such as ID documents and proof of address.

Usage of Information

Coin Casino uses personal data for the following purposes:

Creating and managing your account.
Providing access to games and casino services.
Processing deposits, withdrawals, and other transactions.
Verifying your identity and completing compliance checks.
Preventing fraud, detecting suspicious activity, and maintaining platform security.
Providing customer support and handling requests or complaints.
Meeting legal and regulatory obligations, including anti-money laundering requirements.
Improving our services through internal analysis, testing, and research.

Marketing Communications

If you choose to opt in, Coin Casino may send promotional messages about offers, bonuses, and product updates. You can opt out at any time by adjusting your account preferences (where available) or by contacting customer support.

Even if you opt out of marketing, we may still send important service messages, such as security notifications, policy updates, or account-related information.

Disclosure of Information

Coin Casino does not sell or rent your personal data.

We may share your data only when necessary to operate our services or comply with legal obligations, including:

Within our business operations: for account management, risk checks, customer support, and security monitoring.
With trusted service providers: companies that help us deliver the service, such as payment processors, identity verification providers, fraud-prevention services, hosting providers, analytics tools, and customer support systems.
With regulators or authorities: when required by law, court order, or regulatory obligations.
With professional advisers: such as legal advisers, auditors, or consultants, when needed and subject to confidentiality obligations.

Any sharing is done under appropriate safeguards and confidentiality requirements.

Data Security and Retention

Coin Casino uses security measures designed to protect personal data against unauthorized access, alteration, disclosure, or loss. These measures may include access controls, monitoring, encryption where appropriate, and secure storage practices.

We keep your personal data only for as long as needed for the purposes described in this Privacy Policy and to meet legal requirements. Where anti-money laundering or other regulations apply, certain data may be retained for a minimum period after account closure, typically at least five years, or longer if required by law.

Cookies and Tracking

Coin Casino uses cookies and similar technologies to help the website function properly, remember your preferences, improve performance, and understand how the site is used.

You can control cookies through your browser settings. Blocking certain cookies may affect site functionality and could limit access to some features.

Your Rights and Contact Information

Depending on your location and applicable laws, you may have the right to:

request access to the personal data we hold about you,
request corrections to inaccurate or incomplete data,
request deletion of your data in certain situations,
object to or restrict certain processing,
withdraw consent for marketing at any time, and
request a copy of your data in a portable format, where applicable.

To make a request or ask questions about this Privacy Policy, contact Coin Casino support and ask for your request to be routed to the data protection contact.

If GDPR applies to you, you may also have the right to file a complaint with the relevant data protection authority.

Contact Us

If you have any questions about how Coin Casino handles your personal data, contact our support team. We will assist you and, where needed, direct your request to the appropriate privacy or data protection contact.